News:

CREDIT SERVICES


 

Company has been offering diversified loan products to its customers. Solidarity group based loan, MSE Loan, Business loan, WDEP Loan, General purpose loan, Business Loan, Housing loan  and Interest Free Finance are the major loan products of the company.

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SAVING SERVICES


OCSSCO has currently seven different saving products identified as Regular, Handhura, Sorema, Coin-box, Wadia Saving Account, Fixed Time Deposit and Current Account.

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Tips to delivering customer service excellence Via Megersa Erena, IS Director @ OCSSCO


 It costs you five times as much to win a new customer than to keep a current one. But, customers are not loyal by nature and research shows that emotion influences purchase decision six times more than rationale. Connecting to your customers on an emotional level is the key to establishing a lasting relationship with your brand. 

You must go beyond simply delivering your product, and develop strong bonds with your customers. It is essential that you provide a unique customer experience by proactively  anticipating your customers’ needs and expectations and exceeding them, every time. Service excellence is an attitude engrained in every department and it begins and ends  with your people, from cashier to CEO.  

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Auditors Report of 2017 Fiscal Year


Independent auditors have released their audit findings regarding overall operational and financial performances of the company as at 30 June 2017. The report encompasses statement of company’s financial position, comprehensive income, cash flow statement and the related financial and operational issues.

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Branches go live with core banking systems


Information from ISD (Information System Directorate) reveals seven branches of the company have already made go live with core banking system that is expected to network the company branches where customers may access their bank account and perform basic transactions from any of the branch offices.

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Asset and Capital Growth


 Twenty years ago, the initial capital of the company was 5 million. Now the company’s capital has reached around 2.25 billion and the company had both liquid and fixed assets estimated to 9,806,616 ETB. As of June 30, 2017, the amount has grown to around 9 billion.

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